This policy governs your returns for products purchased from us. This policy is in addition to your rights under the Australian Consumer Law contained in clause 1.
Please read the following carefully. By using this website you are agreeing to all of our rules and policies, including this Refund and Returns Policy and our Privacy Policy.
1) Consumer Guarantees
Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.
2) Change of Mind Returns
If you purchase products from us, and you wish to return them because you have changed your mind about the purchase, we can offer you an exchange provided that: you return the item within 2 days of purchase AND you present to us your receipt or other adequate proof of purchase AND the item is in re-saleable condition, including its original packaging (if any) and is unused and as sold AND you pay all return costs of shipping.
3) Faulty Products Returns
We will accept a return and provide you with a refund where the products are either: faulty or not of acceptable quality OR not fit for their intended purpose OR do not match the sample or our description AND you can present to us your receipt or other adequate proof of purchase AND the products are returned to us in accordance with clause 4 AND the products are assessed by us as being faulty in accordance with clause 5.
4) How to Return Products
To return products you must, within 2 days of delivery, contact us via email at hello@mandalavgf.com.au and provide information regarding your products and the fault. You must do all that is reasonable to prevent the products from becoming faulty or mitigate any further harm or damage. Products must be stored in a manner that does not cause any further harm or damage to them. Products (whether faulty or not) must be stored and handled in the same manner as if they had no fault. We may require that you provide us with proof of the fault including by way of photographic or video evidence before you send it to us. In providing this information to us you authorise our use and disclosure to those third parties that may assist us in assessing the fault (such as third party service providers). Once we have received your information we will provide you with a Return Authority Number and further instructions on how to send the products back to us. Please note that we reserve the right to assess the products before provided a replacement or refund in accordance with clause 5. In sending the products back to us: ensure the products are packaged and stored in a way that will not cause any further harm or damage to the products. We are not responsible for any damage caused during return transit due to inadequate protection or storage methods. Certain products will require certain levels of safekeeping. If you are unsure, please contact our staff today ensure that the products are packaged and delivered with registered post (or a similar service). We will not be responsible for any products lost in the post; certain costs may be incurred by you in returning the products to us, including postage or freight costs. We are not liable for those return costs (although if we accept that a product is defective we may reimburse you the costs of return upon receipt of evidence of the costs incurred); you must return the products in the way as instructed by us or we will be unable to process your return and your products may be forfeited.
5) Products being assessed
Once the products are returned to us we reserve the right to assess the condition and age of the products before providing a replacement or refund. If the products have been damaged through abnormal use, or you fail to take reasonable steps to prevent the products from becoming faulty we cannot offer a refund or replacement. If there is a major fault, you may choose to receive a refund or replacement. In the event that we do not find a fault in the products, the replacement or refund will be refused, and the products will be returned to you at your cost. In the event that you fail to comply with any of your obligations set out under this policy, including in respect of the return of products, we reserve the right to refuse to provide you with a replacement or refund of the products in our discretion (acting reasonably).
6) Refund Processing
Any refunds provided under this policy will be issued to the same credit card(s) used for purchase and will be processed within 3 weeks of confirmation that the conditions of refund have been met.
7) Contact Information
If you have any questions about this policy please contact us via email at hello@mandalavgf.com.au.
